Menzies - Baggage claim

Baggage claim

Report lost or delayed baggage
Airport code not recognized

Please access Baggage claim form using QR code at Menzies airport station
Welcome to {airportName}!

Please fill in this form to report delayed baggage. If you travel in a group please submit one claim per passenger.
1. Fill this claim form as soon as possible. Latest 3 hours after arrival.
2. Your form will be sent for processing by our staff. This can take up to two hours.
3. After processing a tracking number will be sent to your email. Use this to check status of your claim.
4. Your airline will initiate tracking of your baggage
5. Once baggage is located you will be contacted for delivery options
Welcome to Belgrade!

Please fill in this form to report delayed baggage. If you travel in a group please submit one claim per passenger.
1. Fill this claim form as soon as possible. Latest 3 hours after arrival.
2. You will then be directed to submit a Baggage delivery form and upload a photo of your passport. This is required by local authorities. Please have a photo of your passport prepared.
3. Your forms will be sent to our staff for processing. This can take up to two hours.
4. After processing a tracking number will be sent to your email. Use this to check status of your claim.
5. Your airline will initiate tracking of your baggage.
6. Once baggage is located you will be contacted for delivery options.
Welcome to {airportName}!

Please fill in this form to report delayed baggage. If you travel in a group please submit one claim per passenger.
1. Fill this claim form as soon as possible. Latest 3 hours after arrival.
2. You will then be directed to enter a Customs declaration form required by local authorities.
3. Your forms will be sent to our staff for processing. This can take up to two hours.
4. After processing a tracking number will be sent to your email. Use this to check status of your claim.
5. Your airline will initiate tracking of your baggage.
6. Once baggage is located you will be contacted for delivery options.

Passengers are responsible for ensuring that all information provided on the lost luggage form is accurate and complete. Incorrect or incomplete details may delay the process of locating your luggage.
Start by selecting your airline. Only airlines supported by Menzies baggage services are listed.

Reach out to local staff of your airline if you cannot find it in the list.
Airlines Belgrade
Select the airline that you flew with to Belgrade
Airlines Copenhagen
Select the airline that you flew with to Copenhagen
Airlines Edinburgh
Select the airline that you flew with to Edinburgh
Airlines Oslo
Select the airline that you flew with to Oslo
Airlines Amsterdam
Select the airline that you flew with to Amsterdam
Airlines Gothenburg
Select the airline that you flew with to Gothenburg
Airlines Stockholm Terminal 5
Select the airline that you flew with to Stockholm
Airlines Stockholm Terminal 2
Select the airline that you flew with to Stockholm
Airlines Nice
Select the airline that you flew with to Nice
Airlines Glasgow
Select the airline that you flew with to Glasgow
Airlines Milan
Select the airline that you flew with to Milan
Airlines Isle of Man
Select the airline that you flew with to Isle of Man
Airlines Prague
Select the airline that you flew with to Prague
Airlines Bucharest
Select the airline that you flew with to Bucharest
Airlines Timișoara
Select the airline that you flew with to Timișoara
Airlines Iași
Select the airline that you flew with to Iași
Airlines Cluj
Select the airline that you flew with to Cluj
Airlines Budapest
Select the airline that you flew with to Budapest
Airlines Barcelona
Select the airline that you flew with to Barcelona
Airlines Palma de Mallorca
Select the airline that you flew with to Palma de Mallorca
Airlines Tenerife North Airport
Select the airline that you flew with to Tenerife North Airport
Airlines Tenerife South Airport
Select the airline that you flew with to Tenerife South Airport
Airlines Málaga
Select the airline that you flew with to Málaga
Airlines Sevilla
Select the airline that you flew with to Sevilla
Airlines Sibiu
Select the airline that you flew with to Sibiu
Airlines Alicante
Select the airline that you flew with to Alicante
Airlines Madrid
Select the airline that you flew with to Madrid
Airlines Santiago de Compostela
Select the airline that you flew with to Santiago de Compostela
Airlines Gran Canaria
Select the airline that you flew with to Gran Canaria
Airlines Lisbon
Select the airline that you flew with to Lisbon
Airlines Madeira
Select the airline that you flew with to Madeira
Airlines Porto
Select the airline that you flew with to Porto
Airlines Porto Santo
Select the airline that you flew with to Porto Santo
Airlines KWI
Select the airline that you flew with to KWI
Airline
Fault airline
Airport URL
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Airport name
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Station, will be hidden...
additionalTracingStationCode
Number of passengers
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Print Property Irregularity Report?
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Preferred language
Ticket number
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Class of service
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Amenity kit male
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Amenity kit female
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messageOption
frequentFlyerNumber
addBagRouting
Flight details

Please enter flight details including all connecting flights
PNR number
Will be hidden...
Did you check in your bags today, {todaysDate}?
Did you fly directly to {airportName} from where you checked in your bags?
Number of flights?
Since you did not fly directly to {airportName}, please select the total number of flights.
Flight routing
Filled with condition
Flight number to station
Filled with condition
Flight date to station
Filled with condition
Todays date

YearMonthDay
Used in condition
Please enter all your flights below. This is very important to accurately locate the missing luggage.
- Flight number
  Max 8 characters. Example: BA1444, TK871
- Date
  
  YearMonthDay
  Date of departure
- Flight 1 - Please review Flight number. The first two characters should always include at least one alphabetical character indicating the airline.
- Where did you check in your bags?
- Destination airport
- Flight 1 - Please review departure airport - {1_flightOrigin} airport has been added twice
- Flight 1 - Please review destination airport - Destination of last flight should be {airportName}
- Last seen location
- Fault station
- Reason for loss
- Flight number
  Max 8 characters. Example: BA1444, TK871
- Date
  
  YearMonthDay
  Date of departure
- Flight 2 - Please review Flight number. The first two characters should always include at least one alphabetical character indicating the airline.
- Flight 2 - Incorrect flight number - {2_flightNumber} has been added twice
- Departure airport
- Destination airport
- Flight 2 - Please review departure airport - {2_flightOrigin} airport has been added twice
- Flight 2 - Please review destination airport - {2_flightDestination} airport has been added twice
- Flight 2 - Please review destination airport - Destination of last flight should be {airportName}
- Flight number
  Max 8 characters. Example: BA1444, TK871
- Date
  
  YearMonthDay
  Date of departure
- Flight 3 - Please review Flight number. The first two characters should always include at least one alphabetical character indicating the airline.
- Flight 3 - Incorrect flight number - {3_flightNumber} has been added twice
- Departure airport
- Destination airport
- Flight 3 - Please review departure airport - {3_flightOrigin} airport has been added twice
- Flight 3 - Please review destination airport - {3_flightDestination} airport has been added twice
- Flight 3 - Please review destination airport - Destination of last flight should be {airportName}
- Flight number
  Max 8 characters. Example: BA1444, TK871
- Date
  
  YearMonthDay
  Date of departure
- Flight 4 - Please review Flight number. The first two characters should always include at least one alphabetical character indicating the airline.
- Flight 4 - Incorrect flight number - {4_flightNumber} has been added twice
- Departure airport
- Destination airport
- Flight 4 - Please review departure airport - {4_flightOrigin} airport has been added twice
- Flight 4 - Please review destination airport - {4_flightDestination} airport has been added twice
- Flight 4 - Please review destination airport - Destination of last flight should be {airportName}

Passenger contact information

Enter your contact details and home (permanent) address
First name
Max 16 characters
Surname
Max 16 characters
Home/Business phone
Include country code
Mobile phone
Include country code
Please add phone number without leading zeroes
Email

Confirmation Emailexample@example.com
Address
Permanent address (home address)
Postal code
Permanent zip code
City
Permanent city
Country
Country of residence
permanentCountryCode
Populated from Country using condition
Passport number
Passport number calculated
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Title
Where should your bags be delivered?
If bags cannot be delivered to your temporary address they will be delivered instead to your permanent address. If you would like to pickup the bags at the airport please select "To be collected".
Delivery instructions

0/94
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Would you like to add a temporary address? (Hotel, Airbnb etc)
IMPORTANT: If a temporary address is not added then your baggage will be sent to your home address
Please select to add a temporary address to use this delivery option

Temporary contact information

Enter your temporary contact details. This could be a hotel, Airbnb, address of relatives or other type of temporary accomodation.
Address
Temporary address
Postal code
Temporary zip code
City
Temporary city
Country
Temporary country
temporaryCountryCode
Populated from Country using condition
Phone
Including country code
Please add phone number without leading zeroes
Valid until time?

YearMonthDay
Until what time is the temporary address valid
Hour Minutes

Baggage details

Enter details about your baggage
Please make one single claim for all your bags. The maximum amount of bags per claim is 5.
Baggage receipts
Your bag tag number or baggage receipt is a unique code that helps us track your luggage. You can find it on the small sticker or tag you received when you checked in your bag.

You should use your mobile phone to scan the barcode on the bag tag (bag receipt) for quick and accurate entry.

Please click "Allow" when asked for permission to use the camera.

Bag tag codes have are either 10 digits or 2 letters and 6 digits. Sometimes both are shown on your tag, either one can be entered. See below for sample bag tag codes. The code is usally printed above or below the barcode.

Example how a bag tag looks like. The code to enter is circled:
How many bags did you check in?
How many bags are missing?
Bag 1
Tag number
Max 10 characters
Bag 2
Tag number
Max 10 characters
Bag 3
Tag number
Max 10 characters
Bag 4
Tag number
Max 10 characters
Bag 5
Tag number
Max 10 characters
bagTagsConcatenated
- What is in the bag?
  
  0/58
- Category
- Description 1
- Select the brand
- Bag color
- Bag type
- Surface material
- Descriptive elements
- What is in the bag?
  
  0/58
- Category
- Description 1
- Select the brand
- Bag color
- Bag type
- Surface material
- Descriptive elements
- What is in the bag?
  
  0/58
- Category
- Description 1
- Select the brand
- Bag color
- Bag type
- Surface material
- Descriptive elements
- What is in the bag?
  
  0/58
- Category
- Description 1
- Select the brand
- Bag color
- Bag type
- Surface material
- Descriptive elements
- What is in the bag?
  
  0/58
- Category
- Description 1
- Select the brand
- Bag color
- Bag type
- Surface material
- Descriptive elements
- Total weight of bag(s)
- Total Delivery Weight of Bag(s)
- Total Weight of Missing Bag(s)
- Settlement cost type
- Settlement cost currency
- Settlement cost amount
- Insurance for bags?
- Liability tag?
- Keys collected?
- skipCustomsForm
  Updated in condition

Please scan QR code at airport Menzies station to access claims form
Should be Empty:

Baggage claim

Flight details

Passenger contact information

Temporary contact information

Baggage details

Baggage receipts